At FuchsiaLlama.com, we want to ensure that you are 100% satisfied with your purchase.
- If you have technical or sales queries, do not hesitate to contact us.
- If you attempted to resolve issues with us and still feel the product(s) you purchased does/do not fit your requirements, we want to make things right.
We’d love to know what went wrong and how we can improve, so please include details about the reason for your request if you reach out to us directly.
Given the nature of handmade items, there may be slight variations in size, shape, and color from the photos. Please note this before purchasing as we are not able to accommodate all return request for this specific reason.
Should a structural issue like tearing or a broken zipper within 30 days of regular use, we will work with you directly to either repair the item, get store credit, or issue a refund.
Should a refund be necessary, Fuchsia Llama and our payment process submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.
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Please let us know if there’s anything to improve with your purchase.